We develop advanced customer-centric strategies that aim to increase customer satisfaction, loyalty and lifetime value.
A dynamic business catalyst with 20+ years of driving scalable growth, revenue acceleration, and organizational transformation. The expert specializes in designing high-impact growth strategies and corporate development frameworks, helping businesses unlock new revenue streams and optimize performance. With deep expertise in executive leadership and workforce development, she empowers organizations to build future-ready cultures through tailored coaching, upskilling, and reskilling initiatives.
Her approach combines strategic vision with hands-on execution, fostering high-performance teams and agile corporate environments. A trusted advisor to companies across the Western Balkans and Southeast Asia, she delivers measurable results by aligning talent development, leadership excellence, and operational efficiency with long-term business success.
Eris Kasmi, CEO and co-founder of Future is a seasoned organizational leader with over 20 years of experience driving business growth, shaping corporate culture, and developing high-performing teams across industries. A strategic visionary, he excels in guiding organizations through transformative change, fostering talent, and aligning brand, marketing, and communication strategies with long-term business objectives. His expertise spans across corporate leadership, CSR initiatives, and campaign management, leveraging cross-sector insights from Europe and Asia to deliver measurable impact.
Recognized for his ability to build resilient organizations, the expert combines sharp business acumen with a people-centric approach, cultivating leadership at all levels. His international background—spanning business, civil society, and multilateral institutions—fuels his ability to craft innovative strategies that enhance reputation, engagement, and stakeholder value. A trusted advisor, he empowers teams to excel while steering brands, crises, and social impact initiatives with precision.
With over 25 years of diverse experience, the expert is a leader in human resource management across sectors such as humanitarian work, construction, governance, retail, pharmaceuticals, and marketing.
For the past 16 years, she has specialized in leading HR functions, managing large teams, and overseeing budgets up to €3 million, while delivering transformative employee engagement and development strategies.
Known for her ability to drive organizational success, the expert excels in aligning HR practices with business objectives to foster sustainable growth and a thriving work culture.
Ana Stojanovska, a certified Gestalt Business Coach and licensed psychologist with over 15 years of experience, specializes in business coaching, psychotherapy, and soft skills training.
She helps individuals and organizations thrive through emotional intelligence, effective communication, and leadership development.
The expert ’s holistic approach blends psychological expertise with business acumen, driving personal and team growth for sustainable success.
A dynamic leader with over 20 years of experience in executive leadership, project management, and civil society development.
The expert is known for driving societal change and fostering impactful partnerships across Albania and the region. Her expertise spans youth empowerment, regional policy coordination, and cross-sector collaboration, empowering organizations to deliver sustainable, transformative results.
With 14 years of experience in sales and team development, the expert specializes in unlocking talent potential across telecommunications, retail, and corporate training in the Balkans. Renowned for designing innovative programs that enhance engagement and performance, she has coached thousands, led high-impact sales initiatives, and managed large-scale teams—driving organizational growth and elevating customer success.
A seasoned marketing leader with 15+ years of experience in banking, media, and manufacturing, the expert specializes in brand strategy, digital transformation, and customer experience. Known for driving customer-centric innovations and executing high-impact campaigns, she has successfully elevated brand presence, optimized communication strategies, and led transformative initiatives that enhance engagement and business growth.
With a track record of boosting brand equity, pioneering marketing innovations, and improving customer satisfaction, the expert blends strategic vision with operational expertise to deliver measurable success.
With over 15 years of experience, the expert is a distinguished Chartered Psychologist and academic specializing in developmental and cultural psychology. Based between Albania and France, she combines her expertise in diversity, inclusion, and organizational psychology to inspire growth in individuals and organizations. As a coach, consultant, and educator, the expert empowers clients to overcome challenges and thrive, with a focus on cultural contexts, human development, and workplace dynamics.
The expert specializes in digital transformation and revenue expansion, leveraging her experience in the telecommunications, banking, and retail sectors across Albania and the Balkans.
Known for implementing client-centric digital solutions that enhance customer satisfaction, she is a key asset for organizations aiming to optimize service delivery and client relations.
With over 15 years of experience in higher education, the expert is an esteemed academic with a Doctorate of Sciences and candidacy for Associate Professor.
Specializing in management principles and quality assurance, he has played a key role in improving academic programs across Albania and the European Higher Education Area. the expert’s expertise extends to curriculum development, educational leadership, and political governance, making him a valuable asset for institutions seeking to elevate their educational standards and foster academic success.
With over a decade of experience in sales management and business strategy, the expert is an expert in enhancing business performance through effective leadership and strategic planning. He has deep expertise in sales execution, business development, performance management, and optimizing customer experience.
The expert is known for his ability to create innovative strategies that boost sales and improve consumer engagement.
The expert is a communication and PR expert with a wealth of experience in cosmetics, media, and nonprofit sectors across Albania and Central Europe. Her strategic vision in outreach, fundraising, and brand management makes her an invaluable resource for organizations seeking impactful communication and growth in diverse markets.
The expert is a distinguished organizational psychologist and Health Policy specialist, specializing in clinical psychology, social care, and public health strategy. With a strong focus on organizational behavior and workplace resilience, she develops impactful policies and programs that drive efficiency, enhance employee well-being, and improve community health outcomes across sectors. Her work blends behavioral science with strategic insights to foster sustainable success in both organizational and community settings.
The expert is a Master Coach with over 10 years of experience in Soft Skills, Communication Strategy, and Strategic Management. She specializes in leadership, interpersonal communication, and conflict resolution, driving significant improvements in team performance across industries like direct sales and banking. Known for her transformative training programs and initiatives such as “Installment Credit Cards” and “E-Training Platforms,” the expert helps organizations enhance employee productivity, customer engagement, and business growth.
With extensive expertise in marketing, digital strategy, and social media, the expert has built a strong reputation for driving impactful campaigns across diverse industries. Her experience spans corporate and NGO sectors, having led successful initiatives for Balfin Real Estate, Spar Albania, and Tirana Municipality. As Executive Director of United Albania, she oversees high-profile projects like the “Tell Your Victory Story” mental health awareness campaign. The expert’s unique blend of strategic creativity, digital marketing proficiency, and storytelling, enhanced by her background as a presenter and actress, makes her a dynamic leader in the field of digital communication.
A certified Project Management Professional (PMP) with 20+ years of experience, the expert specializes in leading large-scale construction and infrastructure projects across Albania. Her expertise spans project management, technical supervision, government relations, and multilingual communication (Albanian, English, Italian). Notable achievements include securing a €150 million investment for a major building complex and advancing key transport projects. Known for her strategic guidance and proactive approach, the expert delivers impactful results and fosters sustainable development.
With over a decade of experience, the expert specializes in legal project management, corporate law, and business strategy. She has led mergers and acquisitions worth over $500 million and developed compliance programs for top global companies. Known for her expertise in negotiation, litigation, and efficient project management, the expert delivers tailored legal solutions that drive growth and ensure compliance, making her a trusted advisor in complex business environments.
A seasoned operations leader with over 20 years of expertise spanning industries like retail, mining, transportation, and hospitality. The expert excels in optimizing operational efficiency, procurement strategies, and commercial relations. As Chief Operating Officer at Andale Multimedia, he oversees production, finance, marketing, and third-party partnerships, driving organizational success. With prior leadership roles in Shega Trans and AlbChrome, he has honed his skills in client relations, logistics management, and strategic planning. the expert is a dynamic professional focused on innovation, growth, and business excellence.
With 15+ years of experience in excise management, customs controls, and fiscal auditing, the expert excels in control methodologies and risk analysis. She has led major projects like the fiscal stamp concession with SICPA Albania and developed measures for economic operators. Skilled in auditing products such as fuels, alcohol, and tobacco, and proficient in statistical data analysis using Oracle Database. Fluent in English, Italian, French, and Spanish, the expert is committed to delivering excellence in complex fiscal and data challenges.
With over 19 years of experience in supply chain management, procurement, logistics, and project management, the expert excels in optimizing business operations for global enterprises. Currently overseeing logistics operations for an international company, he drives efficiency through advanced systems like ERP, WMS, and RFID. the expert’s extensive background includes leadership roles at Billa & Co, CEZ Albania, and Euromax, where he led large-scale projects and system integrations. Fluent in English, Italian, and German, he combines technical expertise with exceptional problem-solving and leadership skills.
With 30+ years in business management and consultancy, including 20+ years in corporate lending, the expert specializes in diagnosing business health, optimizing human capital, and structuring financial strategies. She has worked with international organizations like UNDP, UNIDO Vienna, and the European Community to drive business sustainability and efficiency. Holding a PhD in economics and an MBA, the expert excels in coaching managers and enhancing financial operations, with a focus on improving lending processes and business diagnostics.
A dynamic sales and business management professional with over a decade of experience, the expert specializes in revenue growth, market expansion, and team development across industries including retail, direct selling, and distribution. Known for her strategic planning and leadership, the expert has successfully driven sales strategies, coached high-performing teams, and optimized operations, leading to enhanced market share and profitability. The expert combines entrepreneurial vision with a results-oriented approach, making her a powerful asset for companies looking to elevate their sales performance.
A seasoned professional with 15+ years in business training, human resources, and organizational development, the expert excels in crafting impactful training programs that elevate employee performance, foster team collaboration, and strengthen leadership. With experience across finance, sales, and consultancy, she specializes in aligning talent development with business goals to drive growth and success.
A seasoned leader with 18 years in public administration, our expert excels in driving digital innovation, human resource management, and citizen engagement. Known for his transformational leadership, integrity, and strategic thinking, they have successfully led initiatives that optimize efficiency and foster high-performing teams. Our expert specializes in aligning digital transformation with human-centered leadership to enhance public service delivery and stakeholder engagement. His expertise and results-driven approach makes him a key asset for organizations navigating change and innovation.
With over 18 years of experience in the telecommunications sector, our expert blends management, IT, networking, and software development to drive innovation and process development.
Known for a commitment to transparency and teamwork, they excel in balancing cost and quality through OPEX-CAPEX management. Specializing in IP networks, internet security, and complex telecommunications projects, this expert is a key asset for organizations seeking advanced solutions and exceptional results.
An expert in OKR methodologies and design thinking, our consultant has enhanced productivity and business development in the aviation, higher education, and consulting sectors across Albania, Italy, and Germany. With practical market strategies and innovative problem-solving, he enable organizations to achieve measurable growth through strategic alignment and cross-functional collaboration.
