TRAINING
Business Skills Development
The world of business is complex, and employees need a strong foundation in key business disciplines to make informed decisions, lead projects, and contribute to long-term strategic goals. Our Business Skills Development programs focus on equipping employees with the technical knowledge and practical skills required to drive the organization forward.
-
Objective: To give employees a solid understanding of financial principles, empowering them to make data-driven decisions.
- Understanding Financial Statements: Employees will learn how to read and interpret balance sheets, profit and loss statements, and cash flow reports, making them better equipped to contribute to discussions about financial health.
- Understanding Financial Statements: Employees will learn how to read and interpret balance sheets, profit and loss statements, and cash flow reports, making them better equipped to contribute to discussions about financial health.
- Business Analytics and Data Interpretation: Employees will learn to leverage data, interpret key business metrics, and make analytical decisions using tools such as Excel, Power BI, and Tableau for data visualization.
-
Objective: Equip employees with essential project management tools and techniques to oversee projects from inception to completion, ensuring they’re delivered on time and within budget.
- Project Planning and Execution: Employees will be introduced to popular project management frameworks such as Agile and Waterfall, including how to create project timelines, allocate resources, and track milestones.
- Risk Management and Problem-Solving: Learn how to anticipate project risks and challenges and how to manage them proactively with strategies like FMEA (Failure Mode and Effects Analysis) and Risk Matrices.
- Operational Excellence: Employees will understand key operational processes, productivity optimization techniques, and how to streamline workflows to enhance efficiency using methodologies like Lean and Six Sigma.
-
Objective: Foster strategic thinking among employees to ensure that their daily work aligns with the company’s long-term goals and objectives.
- Strategic Planning Process: Employees will be guided through the steps of developing a strategic plan, aligning departmental goals with corporate strategy, and translating long-term visions into actionable plans.
- SWOT & PESTLE Analysis: Employees will learn how to conduct SWOT (Strengths, Weaknesses, Opportunities, Threats) and PESTLE (Political, Economic, Social, Technological, Legal, Environmental) analyses to assess business environments.
- Competitive Analysis: Understand market trends, competitive landscapes, and how to identify opportunities for growth through techniques like Porter's Five Forces and Benchmarking.
-
Objective: Equip employees with the skills needed to create exceptional customer experiences and enhance customer loyalty.
- Customer Journey Mapping: Learn how to map out the customer journey and identify key touchpoints where employees can make a positive impact on customer satisfaction.
- Customer Relationship Management (CRM): Employees will gain insight into CRM systems and how they can be used to build and maintain customer relationships, drive retention, and personalize service.
- Service Recovery: Train employees to handle customer complaints effectively and turn negative experiences into positive outcomes, using techniques such as service recovery paradox and empathy mapping.